/
DNS Settings

DNS Settings

On this page you can view the relevant DNS settings for your website and verifying your domain to maximise email deliverability.

As DNS is a critical part of your technical infrastructure, it’s important that only authorised people should be able to access it.

Some organisations may have IT support who manage their DNS on their behalf. Other organisations will manage their own DNS internally via a domain registrar service like GoDaddy or NetRegistry.

If you're unsure about managing your DNS records contact your domain registrar's support, each registrar manages DNS settings slightly differently, so they will be able to give specific advice about what you need to do.

IMPORTANT: The Membes team cannot provide assistance with configuring your DNS. If you need assistance to access and update your DNS, it is recommended you contact the team at CompleteIS.

Website domain configuration

Your domain

This field shows the domain currently being used to access your Membes AMS instance. Initially, this will show your setup subdomain and will be updated with your preferred domain once your Membes AMS is live.

Verified domain

Depending on whether or not you have enabled the Verified domain module, you will see a link to enable the module or an alert to confirm your domain has been verified.

CNAME mapping

Membes uses CNAME mapping to point your domain to your Membes instance. A CNAME record needs to be added to your DNS that points to this address.

Capture0811-1418 2.png

Verifying your domain

Email deliverability tools

Verified Domains allow your organisation to send email communications using your own domain. This helps establish your association as a trusted sender and reduces the chance of your messages being flagged as spam or junk by your recipients’ email providers.

Activating a Verified Domain is optional, but its highly recommended to help maximise email deliverability.

  1. To enable the module, click on the user icon in the top right to display the Account menu and select Licence.

    Capture0330-1408.png

  2. Expand the Optional Modules section, and click the Enable Module button for Verified Domain.

    Capture0811-1739.png

     

  3. Go to Configuration & Settings by clicking on the gear icon in the top right corner of the screen.

    Capture0330-1415 2.png

  4. Select Settings > DNS and Keys from the menu on the left.

    Capture0811-1742.png

  5. Enter your domain into the Verified Domain field and click the Verify button.

    Capture0811-1743.png

    IMPORTANT: Do not verify your domain unless you plan to update the DNS records within the next 24 hours. Emails cannot be sent from your system until all of the DNS records have been added.

  6. The system will run check will be run to confirm you have entered a valid domain, and if so, you’ll see a green check mark to confirm the domain has been verified.

    Capture0811-1751 2.png

  7. Once your domain has been verified, the system will generate the following 4 records which need to be added to your DNS:

    1. SPF record

    2. DKIM record

    3. DMARC record

    4. Tracking record

      Capture0811-1757.png

  8. After the DNS records have been added, the page will update to show the records have been verified. Please note, it may take a few hours for the DNS changes to propagate and the new DNS records show as verified.

    Capture0811-1803.png