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How to Nominate Support Contacts in Membes AMS

How to Nominate Support Contacts in Membes AMS

This guide explains how to nominate Support Contacts for your organisation in Membes AMS. Support Contacts are the designated administrators who can communicate with the Membes Help Desk on behalf of your organisation.

Pre-Requisites

Before nominating a Support Contact, please ensure the following requirements are met:

  • The nominee has completed the Membes Online Training Course. You may access the online training course here Membes AMS Training Courses
    (Minimum training time: 7 hours and 30 minutes)

  • The nominee has Admin Access enabled

  • Help Desk Access is enabled

  • A maximum of two (2) Support Contacts can be nominated per organisation

Once the nominated contacts meet the above requirements, please contact the Membes Support Team so we can enable Help Desk access on the backend.

Step-by-Step Instructions

1. Log in to the Admin Area

Log in to your Membes Admin Area using your administrator credentials.

2. Open the Profile Menu

In the top right corner of the admin interface, click the Profile tab.

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3. Navigate to Account Contacts

From the dropdown menu, select Account Contacts.

4. Nominate Support Contacts

On the Account Contacts page:

  • Locate the Support Contacts field

  • Select one or two contacts from the dropdown list to nominate as your organisation’s Support Contacts

5. Save Your Changes

Once you have selected the nominated contacts, click Save to apply the changes.

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Troubleshooting

Support Contact not appearing in the list?

If the contact you wish to nominate does not appear in the dropdown list, please confirm the following:

If all requirements are met and the contact still does not appear, please contact the Membes Support Team for assistance.

Thank you.