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This section outlines how to manage your membership renewals once the renewal notices have been generated and sent to members.
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🎥 Video tutorial: Manage renewals |
This information is applicable, regardless of whether the renewal was automatically or manually generated.
To view a list of renewals, from the menu on the left select Membership Renewals > Manage Renewals.
![](https://membes.atlassian.net/wiki/download/attachments/766083170/assets%252F-LL7X2n4AqX4iw9SOoHL%252F-LvJYcooJtwgHsbR2GY6%252F-LvJZ4v6-HeiLshypXaW%252FScreen%2520Shot%25202019-12-05%2520at%252016.36.56%2520pm.png%3Falt=media%26token=01261ba7-2456-42e2-9273-0cc7984e1958?version=1&modificationDate=1613881673771&cacheVersion=1&api=v2)
In the View Membership Renewals screen select the relevant Period, then from the dropdown select the relevant Renewal Status option and click the View Renewals button.
Pending Renewal - displays a list of all pending renewals
Pending Cheque - displays a renewals awaiting confirmation of payment where the renewal was completed online and the cheque payment option was selected
Renewal Complete - displays a list of all completed renewals
The list of profiles is displayed on the screen.
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The search box in the top right can be used to find a specific profile, the renewal invoice number, member/profile number and name can all be used as search terms.
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![](https://membes.atlassian.net/wiki/download/thumbnails/766083170/assets%252F-LL7X2n4AqX4iw9SOoHL%252F-LvJYcooJtwgHsbR2GY6%252F-LvJZckf_8TA-_uhfnLn%252FScreen%2520Shot%25202019-12-05%2520at%252016.39.45%2520pm.png%3Falt=media%26token=f85266d5-23a2-4ce0-ab57-1f7b09e918d3?version=1&modificationDate=1613881673788&cacheVersion=1&api=v2&width=510)
Clicking the Actions button will display a list of options:
Edit renewal status - this allows you to manually change the status of a renewal, eg. if the member has paid by EFT, marking it as paid and the renewal complete
View Profile - this will open the profile in another tab or window
Membership certificate - view the membership certificate in a separate tab
Open invoice - view the renewal invoice in a separate tab
Manually process renewal - allows administrators to complete the renewal process on the member's behalf, including processing a credit card payment online
![](https://membes.atlassian.net/wiki/download/attachments/766083170/assets%252F-LL7X2n4AqX4iw9SOoHL%252F-LvJYcooJtwgHsbR2GY6%252F-LvJZjqIcVzwLWcZInDg%252FScreen%2520Shot%25202019-12-05%2520at%252016.40.17%2520pm.png%3Falt=media%26token=0179024b-2401-42d9-af85-d34f5960d1c9?version=1&modificationDate=1613881673791&cacheVersion=1&api=v2)
Click the Export Renewals button to export a list of pending or completed renewals to Excel.
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